Privacy Policy
1. Our Commitment to Privacy
We respect your privacy and are committed to protecting personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable professional standards. This Policy explains how we collect, use, disclose, and safeguard personal information in the course of operating our website and providing our services.
2. Scope
This Policy applies to personal information we collect:
When you visit or interact with our website (for example, submitting a contact form or subscribing to communications); and
When you communicate or engage with us offline or online in relation to our services.
This Policy does not apply to any third‑party websites or services that may be linked from our site. Please review their privacy policies separately.
3. Accountability
We are responsible for personal information under our control and have designated a Privacy Contact to oversee compliance with this Policy. We require comparable protection from any third parties that assist us in processing personal information.
4. Personal Information We Collect
We collect only the information reasonably necessary for identified purposes, which may include:
Contact details you provide (such as name and email) when you request a meeting, make an inquiry, or subscribe to updates.
Website usage data (such as IP address, device/browser type, pages visited, and referring sites) through cookies and analytics tools that help us operate and improve our website.
We do not collect sensitive identifiers (such as Social Insurance Numbers) or payment details through our website. We also do not accept payments via our website.
5. How We Use Personal Information
We use personal information to:
Respond to inquiries, schedule meetings, and manage communications;
Operate, maintain, and improve our website, including analytics and security;
Provide you with information you request (for example, newsletters if you subscribe); and
Comply with applicable laws and professional obligations.
We do not sell personal information. We make every reasonable effort to avoid excessive or irrelevant collection.
6. Cookies and Analytics
Our website may use cookies and similar technologies to support essential functionality, understand visitor activity, and improve user experience. We may use analytics tools (for example, Google Analytics) to gather aggregated, non‑identifying information about how visitors use our site. You can manage or disable cookies in your browser settings; some features may not function properly if cookies are disabled.
7. Consent
By using our website or providing personal information to us, you consent to the collection, use, and disclosure of your information as described in this Policy. Where required, we will seek your explicit consent. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice; withdrawal may affect our ability to respond to your requests.
8. Sharing with Service Providers
We may share personal information with trusted service providers who support our operations (for example, secure cloud and email providers, scheduling, newsletter, or document‑sharing tools). These providers are contractually required to protect personal information and use it only to deliver the services we request. We may also disclose information when required by law or with your authorization.
9. Data Location
Personal information collected through our website is stored and processed in Canada. If our use of service providers outside Canada becomes necessary in the future, we will take appropriate steps to protect personal information and update this Policy.
10. Retention
We retain personal information only as long as necessary to fulfill the purposes described in this Policy and to meet legal and professional requirements. Inquiry and subscription records are retained for a period appropriate to manage communications and compliance.
11. Safeguards
We take reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, disclosure, alteration, or loss. Safeguards are proportionate to the sensitivity of the information and include secure systems, access controls, and confidentiality practices.
12. Accuracy
We strive to keep personal information accurate and up to date. Please contact us if your information changes or appears inaccurate so we can make corrections.
13. Your Rights: Access and Corrections
You may request access to, or correction of, your personal information in our records. We will respond within 30 days where permitted by law. In limited circumstances (for example, where disclosure would reveal confidential information of others or is restricted by law), access may be limited; if so, we will provide an explanation.
14. Contact
Privacy Contact
Email: privacy@xlongcpa.ca
15. Updates to This Policy
We may update this Policy from time to time to reflect changes in practices, technologies, or legal requirements. Updates will be posted on this page with the Effective Date above.